Important Notice:
Due to weight restrictions from Fastway Couriers, online orders are limited to one bag(45L or 50L) of soil, coco, or clay pebbles. Any orders that exceed this limit will be automatically canceled to ensure compliant shipping.
Delivery Information:
- Same-Day Dispatch: Most of orders placed before 12:00 PM from Monday to Friday (excluding Christmas and bank holidays) are dispatched the same day and typically delivered the following working day.
- Shipping Cost: Enjoy free standard delivery on all orders of €60 and above (up to 30 kg). Orders under €60 incur a flat shipping fee of €8 (up to 30 kg).
- Delivery Timeline: While we strive for prompt delivery, please note that we cannot take responsibility for any delays caused by the courier.
- Packaging: To protect your privacy, all our parcels are shipped in plain, unmarked boxes.
- Delivery Area: We proudly deliver within the Republic of Ireland only.
If any items are out of stock, you will be notified promptly and offered either a refund or an update on the anticipated restock date. Urban Gardening reserves the right to cancel any order up to the point of delivery.
Returns Policy:
We accept returns on unpacked and undamaged products for up to 30 days from the date of purchase. Customers are responsible for the return shipping costs. If you wish to initiate a return, please contact us for further instructions.
Our Commitment to Sustainability:
At Urban Gardening, we are dedicated to protecting our planet. We minimize waste by using recycled and pre-loved boxes for our shipments. By choosing to reuse packaging materials, we make a positive contribution to the environment.
Thank you for joining us in our mission toward sustainability. Together, we can make a meaningful impact!